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| Frequently Asked Questions |
| GatorLink Computer Services at the University of Florida |
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This page answers the most frequently asked questions about GatorLink services. Frequently Asked Questions
Who should I contact if I have problems with my GatorLink Account? The UF Computing Help Desk offers service and support for GatorLink accounts and services. Who can get a GatorLink account? Every student, faculty and staff member is entitled to a GatorLink ID and may want to take advantage of GatorLink services. Certain UF affiliated groups, including University Athletic Association, UF Foundation and Shands personnel can get a GatorLink ID with a username@ufl.edu email address which provides email forwarding, but no charged dialup or mailbox services. How long does my account last? GatorLink accounts expire when the owner loses a qualifying relationshipp with the University. Relationships, such as faculty, staff, student, are recorded in the UF Directory. See Current Account Eligibility and Expiration for more information. If you should forget your password, you can reset it online at myUFL if you have previously stored a password hint. Otherwise, just call (352)392-HELP (The UF Computing Help Desk) and an Account Specialist will assist you. Remember, if your password is reset, the password for all of your GatorLink services will also be reset.
What services are available with GatorLink? GatorLink provides authentication to many campus services and web sites. See GatorLink Services for a list of centrally provides services. Usernames can be up to 16 characters long. They must start with a letter, but can have any combination of letters or numbers thereafter. They may also contain a period. Be sure to carefully choose a username that can be used for professional communications - changing your username later is possible (once only), but may cause complications for you. Can I change my GatorLink username? Yes, you can, although we recommend that you give your initial choice serious thought before choosing it. If you decide you need to change your username, come in to the UF Computing Help Desk (Hub 132) during normal business hours. You must bring your University ID. That depends on your password poliy. Signon to myUFL. Choose My Account, Change My Password. The first screen will display your policy level and expiration terms. How do I renew/change my password before it expires? After it expires? You may change or renew your password before or after it expires , if you know the value, at myUFL. If you've forgotten your password, use a previously set up password hint at myUFL or call the Help Desk for assistance.
How do I check my GatorLink email?
You may direct GatorLink email to your GatorLink mailbox or forward email
to an email service of your choice. If you check mail at your GatorLink
mailbox, you can read it at UF WebMail.
You can also set up software to read your GatorLink mailbox. For more
information, see Email Services.
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Last revision: April 30, 2009
For assistance, contact the UF Computing Help Desk:
(352) 392-HELP or helpdesk@ufl.edu
 Center for Instructional and Research Computing Activities E520 CSE • University of Florida • Gainesville, FL   | |||||